Terms of Service


When we say "we", "our", or "us", we are referring to Infolyzer, the Stockholm-based company that develops Lancelog, our employees, directors, officers, affiliates, and subsidiaries.

When we say "you", "client", "your" or "client's", we are referring to the person or business entity that is registered with us to use the Lancelog Services.

When we say "App", "Apps", "Website" or "Websites", we mean our websites located at app.lancelog.io and www.lancelog.io, including all subdomains and sites associated with those domains, and other websites that we operate now and in the future.

When we say "Services" we mean our websites, Application Programming Interfaces (APIs), applications, newsletters, our content, and various third-party services that make up Lancelog.

When we say "Lancelog", we mean our Websites and Services collectively.

When we say "Terms of Service" or "TOS", we mean our Terms of Service (this document).

When we say "Privacy and Security Policy" or Policy", we mean our Privacy and Security Policy document.

When we say "information", we mean all of the different forms of data that you provide us and that we collect from you from your use of the Services, your software, and your devices.

User Agreement

By using Lancelog, you agree to be bound by the Terms of Service and the Privacy and Security Policy and you agree that it is enforceable as if it was a written negotiated agreement signed by Infolyzer and you. It is your responsibility to check the Terms of Service and the Privacy and Security Policy periodically for changes. Your continued use of Lancelog following the posting of changes will mean that you accept and agree to the changes.

Description of Service

Lancelog is a web-based, Software-as-a-Service (SaaS) application that provides time and expense tracking, invoice generation and business dashbord statistics based upon the data entered by the user of the account. Your use of the Service is at your own risk. You understand that the Service is provided on an AS IS and AS AVAILABLE basis. You understand that due to the nature of the Internet that the Service could be interrupted at any time.

General Terms

You must be of the age of majority or older in the jurisdiction in which you reside to use the Service. Accounts must belong to humans. Bots, programs, or scripts may not register or operate the Service. Account logins must belong to only one person. Sharing logins is not permitted. Account information must be valid and kept up to date. This information includes but is not limited to Email address, Physical Address, Company Registration ID, Sales Tax Registration ID and any other information that the Service requires for registration. You may only create or have access to one Trial account with the Service. Any additional Trial accounts are subject to deletion at our discretion. The Service may not be used for any illegal or unauthorized activities, or to generate any form of spam or unsolicited contact.

You are responsible for keeping your Service login information secure. Infolyzer can not be held responsible for any failure in maintaining the security of your account and password, whether by you or others; and you agree to notify us immediately of any unauthorized use of your account(s). We are not responsible for any losses due to stolen or hacked passwords.

You guarantee that you will use the Service in compliance with all applicable laws, rules, and regulations. If you break any of the terms in the TOS, we may terminate your account. Your actions may also subject you to legal consequences.

We will not acknowledge that you are any other individual or entity unless such individual or entity has given you written permission to act on their behalf.

You use Lancelog at your own risk. Infolyzer does not warrant that the Service will:

  • Meet your requirements
  • Be available at all times
  • Be error or bug free
  • provide accurate or reliable data.

Nor does Infolyzer warrant the integrity of any user created data, its legality, or that it will be protected form user error, such as the user accidentally deleting, modifying, or overwriting data. You agree to indemnify Infolyzer from any and all responsibility related to the content of said data.

You agree to indemnify and hold us harmless from all demands, loss, liability, claims or expenses (including attorneys' fees) made against us by you or any third party due to or arising out of or in connection with your use of Lancelog; including but not limited to any direct, indirect, incidental, special, consequential or exemplary damages, goodwill, use, data or other intangible losses.

The failure of Infolyzer to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Infolyzer and govern your use of the Service, superceding any prior agreements between you and Infolyzer (including, but not limited to, any prior versions of the Terms of Service). Questions about the Terms of Service should be sent to support at support@lancelog.io.

Force Majeure

You agree that we are not liable for any delays or failure in performance of any part of the Services, from any cause beyond our control. Lancelog uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service and any downtime at any of these third party vendors is considered out of our control.

Copyright Terms

All user interface design and all functionality provided by the Service is copyright © Infolyzer 2013-2018. You may not emulate, copy, or duplicate any portion of the visual design elements or downloadable web files (HTML, CSS, JS, and anything else generated by the Service) without our written permission.

You own all your account data.

Account Pricing Terms

Lancelog has three Payment Plans: Annual (365 days), Monthly Plan (30 days) and Trial Plan (free with no end date until further notice, but will be changed to 30 days later on). Only new users are eligable for the Trial Plan. Infolyzer may modify the payment plans and their prices at any time with or without notice. Notice will be provided on the Lancelog site (https://www.lancelog.io) or in the Service itself. All fees are exclusive of all taxes, levies or duties imposed by governing authorities. You are solely responsible for payment of all such taxes, levies or duties.

Payment Terms

Accounts are billed in 30 or 365 day cycles. You pre-pay for the right to use the Service. All paid plans utilize automatic, recurring billing; the credit card that you provided will automatically be charged the new rate on your next billing cycle. Trial accounts are not required to provide a credit card number up front. Infolyzer may modify the accepted payment methods at any time with or without notice. If a payment fails, the Client's account will be disabled. If additional billing retries fail, the account will be considered as Cancelled by User.

Upgrading from our Free Account or Trial Account will require a valid credit card or other valid means of payment. You will be billed immediately upon upgrading from a free account or a trial account. If you activate a paying account, you waive your right to a Trial of the Service.

Upgrade and Downgrade Terms

You may upgrade or downgrade your account at any time. After an upgrade, you will be billed immediately for the new Plan, and the remaining days of the current Plan will be added to your membership expiration date. After a downgrade, account billing price is put into effect at the next billing date.

Cancellation and Refund Terms

You may cancel your account at any time. There is no cancellation fee. If you cancel your account before the billing cycle, you will not be charged anything. When you cancel your account, all of your Service data will be targeted for termination. Account termination occurs 14 days after cancellation and results in immediate deletion of all account related data. Deleted accounts can not be recovered. Cancellation of the Service must happen from within the Service itself. Lancelog will not accept account cancellations via telephone, email, or written requests. No refunds will be given for partial months paid. No refunds will be given when downgrading to a lower-priced account plan. No refunds will be given for days or months unused with a Monthly Plan or Annual Plan. If you cancel before your next billing date you will not be charged for the month after the billing date. Infolyzer may cancel your account at any time for any reason. Reasons include but are not limited to violation of these terms.

Product Development, Modifications and Notifications

We reserve the right to do any of the following, at our sole discretion, at any time, without notice to you: (1) to modify, suspend or terminate operation of or access to Lancelog, or any portion of Lancelog for any reason; (2) to modify or change Lancelog, or any portion or feature of Lancelog, and any applicable policies or terms; and (3) to interrupt the operation of Lancelog, or any portion or feature of Lancelog, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Infolyzer may, at its sole discretion, modify or revise the TOS and the Policy at any time and you agree to be bound by such modifications or revisions if you continue to use the Service. Infolyzer will notify you of such changes through email at least five business days prior to such changes taking effect. Unless explicitly stated otherwise, any new features that augment or enhance the current Service shall be subject to the TOS. Continued use of the Service after any such changes shall constitute your consent to such changes. You can review the most current version of the TOS at any time at: https://www.lancelog.io/terms-of-service.

If you have any questions about our Terms of Service, please email Lancelog support at support@lancelog.io.